Forgot Your Smart Square HMH Password? Reset It in Minutes

Locked out of Smart Square because of a forgotten password? You are not stuck — Hackensack Meridian Health has an official Smart Square HMH password reset page, it is free, and it takes a few minutes. This guide walks through it, plus what to do if the reset email never arrives.

Reset your password, step by step

1. Open the official reset page.
2. Enter the details the page asks for (your HMH account details / email) and submit.
3. Check your inbox for the reset email — and your spam or junk folder if it is not there within a few minutes.
4. Open the link in the email promptly. Reset links do not stay valid forever; if yours has expired, go back to step 1 and request a fresh one.
5. Set a new password. Pick one you do not reuse anywhere else.
6. Sign in again on the login page with your Network ID and the new password, and approve Duo if prompted.

Your new password works everywhere at once — the website and the Smart Square Go app use the same login, so there is nothing separate to update in the app.

Reset email not arriving?

• Wait a few minutes first — delivery is not always instant, and requesting five resets in a row can leave you unsure which email is the newest. The newest one is the one that works.
• Check spam, junk and promotions folders. Automated emails land there often.
• Confirm the address. The reset goes to the email HMH has on file for you. If you have changed emails, or the account was set up with a different one, the reset is going there instead.
• Still nothing? Your account details may need HMH IT's help. Call support on 732-776-4442, Monday–Friday 7am–5pm.

Forgot password vs locked account

A forgotten password is fixed by the reset above. A locked account — usually after too many wrong attempts — is different: repeated tries will not unlock it. Stop guessing, wait, and if it stays locked, call 732-776-4442 during support hours. And if you never received login details at all, that is not a password problem: accounts are created by HMH IT, so ask your manager or IT for your Network ID first.

Stay safe during a reset

1. Start every reset from meridian.smart-square.com — never from a link in an unexpected email or text.
2. The official reset never asks you to pay, and never asks for your old password by email or phone.
3. Real support is 732-776-4442. Some clone sites publish a different, fake support number — do not call it, and never read your password out to anyone who asks.

Facts on this page last verified 26 October 2026 against the official portal.